New helpline for parents in
A new freephone
helpline to support parents in Donegal was launched
yesterday, Thursday 14th May. The Donegal Parent
Support Line (1800 112277) is a free, dedicated
line, set up to listen to and support parents
throughout the county in these unprecedented times.
The response is being co-ordinated by the Donegal
Family Resource Centre Network in association with a
wide range of community and voluntary organisations
who regularly support parents on a daily basis and
will run from Monday to Friday from 9am – 3pm.
Donegal Parent Support Line aims to provide a
confidential and friendly listening ear to help with
any worries or problems a parent or carer might
have. The guidance and signposting service will
offer the caller the option to take a call-back from
a range of experienced and specialised family
support and youth workers to explore their unique
situation and examine how best to move forward.
The line aims to ensure all callers feel understood
and listened to in a healthy and confidential way.
The team involved, aim to ensure no issue is too
small and each caller hangs up feeling more positive
about their situation.
Chairperson of the
Donegal Family Resource Centre Network, Melanie
Sweeney said: “The lockdown has brought many
challenges for parents or carers to deal with, such
as feelings of isolation or feelings of being
over-whelmed due to home-schooling or even having
feelings of anxiousness and stress due to the
upheaval of normal life. This new support will offer
parents in the county a central point to reach out
for some support and they will find an experienced
and local voice willing to listen and offer
The number for the new Donegal Parenting Support
Line is 1800 112277 and will operate Monday to