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"Inishowen needs more welfare officers" 16.12.08

A BUNCRANA councillor is urging the HSE to urgently deploy more community welfare officers to tackle the long queues of people seeking social welfare assistance.
Councillor Daren Lalor said the Sinn Féin office in the town was hearing reports of increasingly long queues at many of the community welfare offices across the peninsula. Some people were having to wait for up to two hours to be seen, he said.
"We have, at present, over 3,000 people signing on in Inishowen - the highest number since 1998. Unfortunately with no sign of any Government plan this looks to increase even further and, in turn, place more pressure on this vital service," said Cllr Lalor.
Cllr Lalor said he would be raising the issue with the HSE along with his colleague, Senator Pearse Doherty.
"Additional staff is surely required to address this issue. The Minister for Social and Family Affairs, Mary Hanafin was forced to appoint an extra 115 staff across the 48 social welfare local offices around the county to address the demand, so surely the HSE will need to address the overburdening on their offices." Cllr Lalor said community welfare officers played an important role in administrating schemes such as Back to School Clothing Allowance; Medial Cards, Rent Allowance, Nursing Home Subvention and Mobility Allowance.
"For many, they are the important link between the public and the social welfare.
"Back in June this year I had a meeting with Liam Breen, the superintendent of the Community Welfare Service, asking him to address the unnecessary long queues at that time.
"I was assured that all forms relating to the local community welfare office would be made readily available to the public in the waiting room. This, we felt, would go some way in tying to reduce the queues. But unfortunately the situation now is even more tragic and immediate action by the HSE is vital for both the public and the staff," added Clllr Lalor.
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